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派克汉尼汾中国工程精英培养计划仅通过前程无忧智联招聘网站进行招聘 。
并通过本公司专属邮箱:
china_recruiting@parker.com
联系一切招聘事务。
本公司从未为应聘者举办过任何培训班, 且所有招聘从不收取任何费用。敬请应聘者留意。
特此声明。
 
客服(内部销售代表)
职位类别:客服专员/助理
工作地点:无锡 发布日期:2021-04-11
工作年限:3-4年 学  历:本科
外语要求:英语 熟练 工作性质:全职
Responsbilities:

The key responsibilities include:

Be responsible for order processing, including order taking, order entry and acknowledge, request date alignment with customer etc. Follow sales order fulfillment status and drive customer on-time delivery with support from cross function.

Access to customer website in regular way to pick up sales order, delivery plan, volume forecast and maintain shipment data order. Work together with planning and logistics team to arrange daily shipment and relevant document preparation

Review and response to customer inquiries with support from cross function, including sample request, JR handling etc. Coordinate the customer complaint and go through the return procedure when the return is approved

Fill in the DREC (drawing review/Engineering Change) and submit it to DC (document control) when the new version of customer drawing is received

Maintain the approved quotations/pricing in the system & Issue Purchase Requisition form to Purchaser for issue PO

Collect & analyze customer demand forecast to work out internal demand forecast on monthly base. Follow Sales & order taking plan achievement and relevant report analysis.

Improve customer experience and relevant KPI performance, like LTR, premier customer LISC, customer survey etc.

We would like to hear from you if you have:

Service oriented and fast response

Good communications skills and team player

Good English in both oral and written

Bachelor degree, international trading is preferred

 
 
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