Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business related points .
Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly;
Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation, pricing control, lead time confirm.
Provide proper customer profile for new customer.
Provide properly and timely sales order entry,.
Coordinate related work with planning, division, in & ex, warehouse for on-time delivery
Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.
Responsible for proper filing on quotations, sales contracts.
Help with proper order revision in system (stock code clarification, amount etc.).
Provide promise date report of open sales orders to major distributors weekly.
Prepare monthly report or other reports requested .
Prepare finished goods shipping, by using JDE ,excel spread sheet,to generate pick list,SO invoice and so on.
Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc..
Conduct customer visits for better mutual understanding and cooperation
Order fulfillment /follow-up after contract signed.
Graduated from university
Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership
Possess product knowledge
Proficient in computer knowledge