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派克汉尼汾中国工程精英培养计划仅通过前程无忧智联招聘网站进行招聘 。
并通过本公司专属邮箱:
china_recruiting@parker.com
联系一切招聘事务。
本公司从未为应聘者举办过任何培训班, 且所有招聘从不收取任何费用。敬请应聘者留意。
特此声明。
 
Customer Service Engineer
职位类别:客户关系经理/主管
工作地点:青岛-城阳区 发布日期:2021-07-29
工作年限:5-7年 学  历:本科
外语要求: 工作性质:全职
Responsbilities:

Job Responsibility:

  • Answer customer`s enquiries on product (referring catalogues), pricing, delivery status and other business related points .

  • Initiate sales contract according to customer demand and Parker`s quotation, or confirm customer`s PO properly;

  • Support distributors on eTOPS business with on-time proper order acknowledgement, including new item creation, pricing control, lead time confirm.

  • Provide proper customer profile for new customer.

  • Provide properly and timely sales order entry,.

  • Coordinate related work with planning, division, in & ex, warehouse for on-time delivery

  • Review open SO timely for payment pushing, and arrange on-time delivery against credit/payment status and special approval.

  • Responsible for proper filing on quotations, sales contracts.

  • Help with proper order revision in system (stock code clarification, amount etc.).

  • Provide promise date report of open sales orders to major distributors weekly.

  • Prepare monthly report or other reports requested .

  • Prepare finished goods shipping, by using JDE ,excel spread sheet,to generate pick list,SO invoice and so on.

  • Handle customers claims properly, including collect and record claims in claim system properly, and answer claims within 24 hrs by internal check, re-arrange replacement, follow-up goods return or etc.. 

  • Conduct customer visits for better mutual understanding and cooperation

  • Order fulfillment /follow-up after contract signed.

     

    Qualifications:

  • Graduated from university

  • Possess customer service concept, good communication skill, well-organized, careful, sense of responsibility, urgency and ownership

  • Possess product knowledge

  • Proficient in computer knowledge

      


 
 
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